{"id":435,"date":"2023-03-14T10:56:56","date_gmt":"2023-03-14T09:56:56","guid":{"rendered":"https:\/\/3defacto.de\/en\/?page_id=435"},"modified":"2023-10-23T15:10:25","modified_gmt":"2023-10-23T13:10:25","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/3defacto.de\/en\/services\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>Customer Service<\/strong><br>Reachable. Competent. Straight forward.<\/h1>\n\n\n\n<p>You have a problem with your machine or plant? Our qualified engineers, skilled technician and programmers will be happy to help you &#8211; quickly, reliably and efficiently! Please describe the issue as detailed as possible and use our contact form. Our specialists will get back to you within four hours. Our claim is that you are satisfied!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Your direct line to our customer service!<\/h2>\n\n\n\n<p>The service of 3defacto GmbH is available on weekdays between 8:00 am and 5:00 pm (GMT+2). We guarantee a response within the business hours of four hours.<\/p>\n\n\n\n<p>Service hotline: <strong>+49 6151 7808 110<\/strong><br>E-Mail: <a href=\"&#109;a&#x69;l&#x74;o&#x3a;&#115;&#x65;&#114;&#x76;&#105;c&#x65;&#64;&#x33;d&#x65;&#102;&#x61;&#99;&#x74;&#111;&#x2e;&#100;e\">&#115;&#101;&#x72;&#x76;&#105;&#99;&#x65;&#x40;&#51;&#100;&#x65;&#x66;&#97;&#99;&#x74;&#x6f;&#46;&#100;&#x65;<\/a><\/p>\n\n\n\n<p>If available, please have your project and order number ready.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<figure class=\"wp-block-gallery alignwide has-nested-images columns-2 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"289\" src=\"https:\/\/3defacto.de\/wp-content\/uploads\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01-1024x683.jpg\" alt=\"\" class=\"wp-image-289\" srcset=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01-1024x683.jpg 1024w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01-300x200.jpg 300w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01-768x512.jpg 768w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01-1536x1024.jpg 1536w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01-800x533.jpg 800w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><a href=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"265\" src=\"https:\/\/3defacto.de\/wp-content\/uploads\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation-1024x683.jpg\" alt=\"\" class=\"wp-image-265\" srcset=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation-1024x683.jpg 1024w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation-300x200.jpg 300w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation-768x512.jpg 768w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation-1536x1024.jpg 1536w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation-800x533.jpg 800w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/02\/3defacto-maschinenbau-01.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"540\" data-id=\"181\" src=\"https:\/\/3defacto.de\/wp-content\/uploads\/2021\/02\/3defacto-maschinenbau-01-1024x540.jpg\" alt=\"\" class=\"wp-image-181\" srcset=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/02\/3defacto-maschinenbau-01-1024x540.jpg 1024w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/02\/3defacto-maschinenbau-01-300x158.jpg 300w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/02\/3defacto-maschinenbau-01-768x405.jpg 768w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/02\/3defacto-maschinenbau-01-1536x810.jpg 1536w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/02\/3defacto-maschinenbau-01-800x422.jpg 800w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/02\/3defacto-maschinenbau-01.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-03.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"296\" src=\"https:\/\/3defacto.de\/wp-content\/uploads\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-03-1024x683.jpg\" alt=\"\" class=\"wp-image-296\" srcset=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-03-1024x683.jpg 1024w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-03-300x200.jpg 300w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-03-768x512.jpg 768w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-03-1536x1024.jpg 1536w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-03-800x533.jpg 800w, https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-03.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Even after the commissioning of your plant or machine, customer satisfaction is a top priority at 3defacto. Already in the development phase of your machine or plant, we attach great importance to its maintainability and develop a customized maintenance concept for you. Thus, we offer you, our customers, the greatest possible production reliability and a long life cycle for your machine or plant.<\/p>\n\n\n\n<p>We recommend an annual inspection by our specialist technicians. All relevant components and functions are checked on the basis of your individual maintenance plan. Regular maintenance prevents irreparable consequential damage, significantly extends the service life of your system, and noticeably reduces the cost of spare parts. In this way, we ensure the long-term economic efficiency of your plant.<\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Our products from the different sectors<\/h3>\n\n\n<div class=\"product-slider alignwide mb-20 card-slider\" data-block_dabaf77f5df010585830b65dbf405ac5 >\r\n  <div class=\"splide\">\r\n      <div class=\"splide__track\">\r\n        <ul class=\"splide__list\">\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/beveling-machine\/\" title=\"Automation for your production \u2013 using the example of a beveling machine\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"525\" height=\"354\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2023\/06\/Anfasmaschine_IG-525x354.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Automation for your production \u2013 using the example of a beveling machine<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Mechanical engineering, Software<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/prepolymer-production-plants\/\" title=\"Prepolymer plants for the production of polyurethane\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"236\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-anlagentechnik-pre-polymerstation-350x236.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Prepolymer plants for the production of polyurethane<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Plant engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/tyre-mounting-machine\/\" title=\"Tyre-mounting machine\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"236\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-raedermontageanalge-01-350x236.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Tyre-mounting machine<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Mechanical engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/conditioning-station\/\" title=\"Conditioning station\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"525\" height=\"354\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2023\/06\/RS272262_3DF_07_2022_2401-hpr_web-525x354.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Conditioning station<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Plant engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/cleaning-station\/\" title=\"Cleaning Station\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"525\" height=\"354\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2023\/03\/RS272254_3DF_07_2022_2363-hpr_web-1024x683-1-525x354.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Cleaning Station<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Plant engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/bottle-cutting-machine\/\" title=\"Bottle cutting machine\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"236\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flaschenschneidautomat-01-350x236.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Bottle cutting machine<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Mechanical engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/gluing-machine\/\" title=\"Gluing machine\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"236\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-klebemaschine-01-350x236.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Gluing machine<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Mechanical engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/chopper\/\" title=\"Chopper\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"236\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-rohrhaechsler-01-350x236.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Chopper<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Mechanical engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/welding-facility\/\" title=\"Welding facility\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"236\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-flanschschweissanlage-03-350x236.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">Welding facility<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Mechanical engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                       <li class=\"p-3 flex splide__slide\">\r\n              <a href=\"https:\/\/3defacto.de\/en\/product\/moli-asembly-lifts\/\" title=\"MOLI assembly lifts\" class=\"h-full mx-auto card block border hover:shadow-xl focus:shadow-xl mb-10 bg-white\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"236\" src=\"https:\/\/3defacto.de\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/3defacto-produkte-maschinenbau-scherenhubtisch-01-350x236.jpg\" class=\"attachment-card size-card wp-post-image\" alt=\"\" \/>\r\n                <div class=\"p-5\">\r\n                  <div class=\"text-primary font-bold mb-4\">MOLI assembly lifts<\/div>\r\n                                                        <div class=\"mb-5 -mt-4 text-gray-500 text-xs\">Construction, Mechanical engineering<\/div>\r\n                                                    <\/div>\r\n              <\/a>\r\n            <\/li>\r\n                  <\/ul>\r\n      <\/div>\r\n  <\/div>\r\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Service<\/h2>\n\n\n\n<p>3defacto offers you comprehensive maintenance as well as a fast and uncomplicated service in case of problems. Our services in the specialist area of customer service are:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><em>Maintenance<\/em><\/h3>\n\n\n\n<ul>\n<li>Inspection of your entire plant \/ machine by our service technicians at your site<\/li>\n\n\n\n<li>Inspection of safety-relevant parts<\/li>\n\n\n\n<li>Maintenance plans specifically designed for your plant \/ machine<\/li>\n\n\n\n<li>Inspection according to water ressources law<\/li>\n\n\n\n<li>Precise documentation of the inspection<\/li>\n\n\n\n<li>Execution of machine \/ plant maintenance<\/li>\n\n\n\n<li>Plant optimization or repair of defects<\/li>\n\n\n\n<li>Optimization of energy efficiency<\/li>\n\n\n\n<li>Avoidance of downtimes and malfunctions<\/li>\n\n\n\n<li>Extension of the operating time of your plants \/ machines<\/li>\n<\/ul>\n\n\n\n<p>Request your customized solution now!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><em>Technical support<\/em><\/h3>\n\n\n\n<ul>\n<li>Fast solution of your problems<\/li>\n\n\n\n<li>Help with plant optimization<\/li>\n\n\n\n<li>Remote service<\/li>\n\n\n\n<li>Providing answers to any kind of questions<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":36,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service - 3defacto<\/title>\n<meta name=\"description\" content=\"If you have a problem with your machine, contact us directly or via our contact form. 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