Customer Service
Reachable. Competent. Straight forward.

You have a problem with your machine or plant? Our qualified engineers, skilled technician and programmers will be happy to help you – quickly, reliably and efficiently! Please describe the issue as detailed as possible and use our contact form. Our specialists will get back to you within four hours. Our claim is that you are satisfied!

Your direct line to our customer service!

The service of 3defacto GmbH is available on weekdays between 8:00 am and 5:00 pm (GMT+2). We guarantee a response within the business hours of four hours.

Service hotline: +49 6151 7808 110

If available, please have your project and order number ready.

Even after the commissioning of your plant or machine, customer satisfaction is a top priority at 3defacto. Already in the development phase of your machine or plant, we attach great importance to its maintainability and develop a customized maintenance concept for you. Thus, we offer you, our customers, the greatest possible production reliability and a long life cycle for your machine or plant.

We recommend an annual inspection by our specialist technicians. All relevant components and functions are checked on the basis of your individual maintenance plan. Regular maintenance prevents irreparable consequential damage, significantly extends the service life of your system, and noticeably reduces the cost of spare parts. In this way, we ensure the long-term economic efficiency of your plant.


3defacto offers you comprehensive maintenance as well as a fast and uncomplicated service in case of problems. Our services in the specialist area of customer service are:


  • Inspection of your entire plant / machine by our service technicians at your site
  • Inspection of safety-relevant parts
  • Maintenance plans specifically designed for your plant / machine
  • Inspection according to water ressources law
  • Precise documentation of the inspection
  • Execution of machine / plant maintenance
  • Plant optimization or repair of defects
  • Optimization of energy efficiency
  • Avoidance of downtimes and malfunctions
  • Extension of the operating time of your plants / machines

Request your customized solution now!

Technical support

  • Fast solution of your problems
  • Help with plant optimization
  • Remote service
  • Providing answers to any kind of questions